Call Centers, BPO Industry, Customer Service…
#TheMostWelcomingPlace on earth.
Consultancy firms estimate that to establish one of these companies in Colombia is about 30-40% cheaper than in Europe or the US.
Skilled labor force in this sector, and it is common for people to speak more than one language.
More businesses worldwide look to reduce costs by outsourcing, and Colombia seems a great destination.
Colombia has exported experience and great regional positioning.
In 2020 it registered exports of 1,200 million dollars and managed to generate 20,000 new jobs.
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Colombia is the fourth largest BPO market in LATAM after Brazil, Mexico, and Costa Rica.
The industry in Colombia has market size nearly to US$23,000 million and has presented an annual average growth of 19% in the last 7 years.
Bogotá city hosts the largest number of call centers (49.3%), with the rest spread out among mid-size cities such as Medellín, Cali, Manizales, or Barranquilla.
Bogota stands out as the country’s main education cluster, with more than 55% of graduates in careers of interest.
Large Bilingual Population
Competitive Labor Cost
Neutral Spanish Accent
Work From Home (WFH) And On-Premise Call Center Agents.
Presence of Top Global Service Providers.
Excellent Infrastructure, Technology, Utilities, and Telephony.
Warmth is the power Colombians have to make you feel right at home, even if you’re half a world away from it.