Call Centers, BPO Industry, Customer Service…
Why Colombia?
#TheMostWelcomingPlace on earth.
Benefits of
Colombian Call
Centers
Call Centers and Business Process Outsourcing (BPO) companies are an important part of Colombia’s service sectore and link the country with International markets and investments in unique way.
Call Centers and Business Process Outsourcing (BPO) companies are useful tools for national and international firms that want to enhance their customer service provision. Colombia’s perfect location and skilled workforce result in a strategic source of these services at a high level of quality and, hence, this sector has grown significantly in recent years
Colombia earns top spot in Offshore BPO Confidence Index
Colombia’s highest-performing categories are government support and BPO industry cohesiveness. Respondents also highly rate the country’s infrastructure, scalability of talent, public sector trustworthiness, recruitment and staffing, and economic stability. Political stability and real estate stock are Colombia’s main weak points, but the country is still ranked in the top six for every category.
Cognitive Copy and Ryan Strategic Advisory recently realized the 2021 Offshore BPO Confidence Index. Download this research of the 12top offshore & nearshore destinations! The leading outsourcing destination, Colombia has experienced a dramatic rise to prominence in the last decade.
Each location was assessed across 11 different aspects that impact the delivery of third-party services, including political stability, economic stability, human resource availability, government support for the BPO sector, infrastructure quality, commercial real estate, public safety, public sector transparency, BPO sector cohesiveness, language/education quality and scalability.
Download this report to learn about how each of the 12 locations.
Please contact Matt Keyndall from Cognitive Copy or Peter Ryan from Ryan Strategic Advisory for more information.
Consultancy firms estimate that to establish one of these companies in Colombia is about 30-40% cheaper than in Europe or the US.
Skilled labor force in this sector, and it is common for people to speak more than one language.
More businesses worldwide look to reduce costs by outsourcing, and Colombia seems a great destination.
Colombia has exported experience and great regional positioning.
In 2020 it registered exports of 1,200 million dollars and managed to generate 20,000 new jobs.
Industries Served
Banking
Healthcare
Media & Entertainment
Technology
Retail
Communications
Backoffice Services Include:
IT Support
Finance
Human Resources
Accounting
Procurement
Logistics
Have in mind:
Colombia is the fourth largest BPO market in LATAM after Brazil, Mexico, and Costa Rica.
The industry in Colombia has market size nearly to US$23,000 million and has presented an annual average growth of 19% in the last 7 years.
Bogotá city hosts the largest number of call centers (49.3%), with the rest spread out among mid-size cities such as Medellín, Cali, Manizales, or Barranquilla.
Bogota stands out as the country’s main education cluster, with more than 55% of graduates in careers of interest.
Presence of Top Global Service Providers.
Excellent Infrastructure, Technology, Utilities, and Telephony.
Word of mouth
“Hospitality runs through the Colombian veins!”
Warmth is the power Colombians have to make you feel right at home, even if you’re half a world away from it.
Large Bilingual Population
Competitive Labor Cost
Strategic Location
Neutral Spanish Accent
Work From Home (WFH) And On-Premise Call Center Agents.