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WFMaaS | Workforce Management as a Service

Biggest cost in our business is labor, increasing efficiency in this area is the priority of Workforce Management as a Service.

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Capacity Planning
  • Recommend Opportunities for Headcount Reduction without compromising KPIs such as Service Level, Abandonment and Grade of Service.
Forecasting
  • Normalize forecasts by using Regression Analysis to apply  3-month trends and year-over-year analysis that captures outlier trends, enabling us to normalize the forecast​
  • Recommend cross-training of resources depending on the need
Real-time Management
  • Unbiased flagging whether it’s in-house or vendor-based operations​
  • Able to recommend single/multi-skilling as necessary​
  • Proactive OT/VTO recommendation depending on the scenario
Scheduling
  • Unbiased schedule distribution
Scheduling
  • Provide unbiased and accurate reports depending on client preferences

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