‘Always Customer Service’ is our drive. We ensure that every interaction we have with our clients’ customer embodies this motto, providing a world class customer experience to increase brand loyalty, revenue, efficiency gains, and cost savings benefits to our clients.
We understand each client has unique requirements for their contact center which is why we created customized solutions tailored to suit every need. Each program we manage is designed to meet specific Key Performance Indicators (KPIs) and service level standards. We provide the right human talent, our agents are hand selected based on your operational needs and business culture, and use a wide range of omnichannel solutions to deliver accurate information and show genuine care for your clients. Our focus is on maintaining a pleasant work environment for our associates in order to reduce attrition, while having dedicated resources in each of the countries and communities we operate in to comply with labor and legal regulations.
“Understanding each customer has unique requirements and KPIs that need to be met, Nearsol customizes a plan to ensure every aspect of their Contact Center obligations are fulfilled.”