Finance Associate | Pasig
- Partner with Operations and prepare Client Invoices and related supports
- Provides timely reports for PEZA, FIRB and Other Incentives Board Report Submission
- Manila Sites Procurement Processing
- Company wide and Site Permits and Compliance preparation and Submission
- Monitors and resolve issues pertaining to PEZA, FIRB, BIR, and other Government Entity”
Requirements
- At least 1 Year in Purchasing/Procurement Process and/or 1 Year experience in PEZA, FIRB or other related Incentives Board
- Vocational/College Degree
Trainer
- Train, support, and mentor associates on required skills per client request
- Assist the Corporate Trainer with tasks and responsibilities
- Set a timeline or training calendar cycle, which promotes increased operational efficiency
- Carry out strict process compliance on all levels within the team Update and review training plans that adapt to business needs
- Participate and contribute to weekly, biweekly, and monthly business review meetings
- Administer Learning and Performance Needs Analysis on current employees Conduct and develops effective training techniques or methods for new hires and existing associates
- Identify and provide essential information for the trainees’ development and needs
- Develop and update training curriculum through coming up with the best resolutions and applying it accordingly
- Ensure high customer satisfaction through conducting NPS surveys at a defined frequency
- Plan and provide training support and development plans for associates
- To come up and conduct refresher training for existing associates that develop key skills that are essential for their respective accounts
- Facilitate or manage soft skills training such as for voice and customer experience”
Requirements
- At least 2 years of relevant Trainer (or QA) experience in an outsourcing or similar company
- Vocational/College Degree
Real-time Analyst
- Real-time monitoring Reporting Queue management
Requirements
- Minimum 2 years experience as RTA
- Vocational/College Degree
Workforce Analyst
- Capacity Planning based on client forecast
- Staff & Capacity planning based on assumptions agreed with Operations
- KPI Reporting including client reports
- Scheduling (tentative agent HC is 150)
Requirements
- Minimum 3 years experience in WFM, at least 6 months as WFA (WFM Tier 2)
- Vocational/College Degree