Our Customer Service Representatives must provide exceptional service while serving as the focal point between our client and their customers. They will have a vast knowledge of each product that our client offers as well as any services related to company programs. They will provide complete service to each customer with whom they have contact and always strive to build a strong rapport. Their main objective should be to provide effective troubleshooting in turn increasing customer confidence and overall customer satisfaction.
Professionally handle a high volume of calls, in regards to the Customer’s concern specifically with their Bill and Payments,Refunds and other Billing and Payment Arrangement Concerns and other technical questions that is related to their account.
Collect thoroughly and efficiently the necessary customer information, assess and meet customer needs and educate them regarding products and services applicable. Resolve customer issues through an outright resolution, preventing the customer of making another call for the same situation (follow guidelines)
20 Calle 5-25 Zona 10, Torre Nearsol, Guatemala City, Guatemala