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CCaaS | Call Center as a Service

‘Always Customer Service’ is our drive. We ensure that every interaction we have with our clients’ customer embodies this motto, providing a world class customer experience to increase brand loyalty, revenue, efficiency gains, and cost savings benefits to our clients.

We understand each client has unique requirements for their contact center which is why we created customized solutions tailored to suit every need. Each program we manage is designed to meet specific Key Performance Indicators (KPIs) and service level standards. We provide the right human talent, our agents are hand selected based on your operational needs and business culture, and use a wide range of omnichannel solutions to deliver accurate information and show genuine care for your clients. Our focus is on maintaining a pleasant work environment for our associates in order to reduce attrition, while having dedicated resources in each of the countries and communities we operate in to comply with labor and legal regulations.

“Understanding each customer has unique requirements and KPIs that need to be met, Nearsol customizes a plan to ensure every aspect of their Contact Center obligations are fulfilled.”

Call center agent front view

Benefits

With our global footprint and focus on the Customer Experience and our employees, we provide significant value to customers in many ways.

Predictable Cost

Providing solutions with no hidden fees

In-Country Experts

Ensuring compliance with local regulations

Legal Compliance

Payroll, tax and labor law compliance

Expedited Project Launch

Fast and easy market entry

Flexible Solutions

Accommodating our solutions to fit your specific needs

White Labeling your
Contact Center

Delivering high-quality results on time

White Labeling your Contact Center is owning your Client Relationships, advertising your brand, while NEARSOL’s CCaaS provides the Servicing.

Fewer Layers – less waiting for your Customers means better communication and better results more quickly

Better Customer Lifetime Value (LTV) – being constantly front facing with your Client improves Customer Experience and Retention

You Get to Focus on your Customers – leave the day-to-day services to NEARSOL’s CCaaS

Connecting candidates to recruiters in minutes compared to days.

Designed to optimize the recruitment process for both applicant and employer, NIA’s real-time interaction capabilities replaces tedious job applications with dynamic conversations, letting the applicants tell their stories via chat or video and ensuring that the right person gets hired for the right seat.

 

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